A Touch On Contactless Restaurant Processes: What to Know

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A Touch On Contactless Restaurant Processes: What to Know

The restaurant industry’s success continues to flourish due to a single fact—people enjoy good food. Customers also come back for excellent experiences, which include comfort and overall service. For this reason, those handling restaurants understand that the customer always comes first—in every given context. 

Unfortunately, the COVID-19 has essentially halted the importance of creating such experiences. The risk of the spread has caused fear and doubt, effectively driving people away from partaking in the beloved dining experience. Most customers now feel uncomfortable with dining in closed spaces, so you’ll need to consider outdoor seating, social distancing, and even alternative means such as to-go, delivery, and even pick-up services. 

With so much at stake, it can simply be overwhelming to begin. One of the best ways to ensure that your customers still feel safe is through contactless experiences, particularly those that enable them to transact with you through their mobile devices. 

To fully grasp what a contactless service means, we’ve curated this quick and easy guide for you. Here’s what you need to know:

The Age Of Contactless Restaurants

Contactless restaurant experiences essentially pertain to a service that does not need customers and employees touching shared surfaces, such as tables, chairs, and menus. This also encompasses actual close contact, which then limits the transmission of the dreaded coronavirus. As a result, you allow both parties to stay safe throughout the dining experience.

Creating a contactless restaurant experience, however, means exhausting all means to think through your current processes. You need to analyze how your physical menus, silverware, dining tables, and even payment systems are used, to be then eliminated and replaced with better and more efficient technological solutions.

A Contactless Experience Through SMS

Even before the threat of a pandemic, most restaurants have been forced to find means to stay relevant and top-of-mind. Most developed strategies that enabled better service to customers, regardless of the type of dining experience. 

Most of these restaurants did not focus much on the bulk of the processes, however, which includes constant touching of menus, payment cards, distances, and even the presence of cash. Now more than ever, health and safety must be considered.

Thankfully, contactless solutions such as the use of SMS has helped restaurants reduce exposure to the virus, allowing their staff and guests to remain safe and sound. Restaurants can simply allow customers to order or reserve via online means, to be then supported by SMS notifications. Here are some examples:

  • For sales and marketing efforts: Enjoy up to 20% off on delivery & collection orders this weekend when you spend $20 and more! Experience the best pizza in town at http://www.link.com
  • For delivery and notifications: Your table has been officially booked tonight at 7:00 PM for 5 people! Feel free to come earlier and grab a drink—it’s on us! See you and don’t forget to bring your masks! – Dimsum & Bao Treats 
  • For a personalized touch on messages: You have amazing taste, Lenard! Your 4 cheeseburger supremes, 2 large pizzas, chicken wings, and ice cream are now being prepared. See you in 45 minutes!

Beyond The Realm Of Food And Comfort 

The COVID-19 pandemic has accelerated the digital world in more ways than one, which includes the rise of contactless solutions. However, it’s important to note that such practices may be here to stay for good. It can be safely concluded that contactless technology has been benefitting restaurants in unprecedented ways, making it an integral part of the future. 

With the implementation of contactless, you allow your guests to better control their experiences, effectively allowing you and your staff to provide them with the comfort they need. As a result, you’re now empowered to serve happier and more satisfied customers, helping you succeed in the long run. 

For the text message marketing service in the USA, Main Street Contact has you covered. We offer you a powerful web-based platform, specifically designed to help you send out voice and text messages with ease. As you explore the realm of contactless technology, allow us to help. Sign up for free today!