When your employees are already overwhelmed by your customers’ calls, you need to implement an automated answering service in your business to ensure the quality of your customer communication. The thing is, most industries are already applying this in their venture, much so that they are already able to focus their efforts on feedback and customer service rather than just full-on complaints.
If you are still on the fence about this, there is no need to worry. We have listed a couple of examples below where an automated answering service may help improve your business overall.
Improved Customer Service
Implementing an automated answering service means you can lead the caller to the right person in your business. This means that a customer looking for a specific service or product will be able to get quick answers or referrals to the right person. This is a huge improvement compared to the old way of doing things, where calls just go to voicemail or to your staff who is most available at the time.
Eliminating Voicemail Greetings
Do you know what makes most voicemail greeting unbearable to listen to? When the person on the other line is not a native English speaker, or the person’s English is not perfect. The thing is, you can avoid this by using an automated answering service in your business. This will require the caller to input a number. After the call, the system will call back your customers and connect the call to the customer service representative. This eliminates inconclusive messages in the voicemail, thus making every message more meaningful and productive.
Boosting Employee Productivity
When calls are being routed to the most available staff, this means that a certain group of employees will all be busy at the same time. This often means that your employees do not get a chance to take a good break, resulting in a waste of time, lower productivity, and more complaints. However, with an automated answering service, calls are routed to your most available employees, allowing each of them to get a break, which means higher productivity at the end of the day.
Reduced Costs
People often think that an automated answering service will mean more money for manpower. But, with an automated answering service, businesses can actually improve their customer service and reduce their costs at the same time. If a customer is looking for information, you can choose to answer the call yourself or have the call transferred to a specific customer service representative. This means that you are getting rid of the costs of hiring additional staff and can save the company a lot of money in the long run.
Improved System Security
It is never good to have your customers’ private information exposed to the public. With an automated answering service, your customers can inform you that they have a call without giving out any personal information, thus making you less vulnerable to security breaches.
Conclusion
With the right call routing system in place, you can improve your customer service and reduce your costs at the same time. With the help of an automated answering service, you can see increased productivity from your employees, which means you have control over your call volume, and you may provide a better client interaction experience to your target market.
If you are looking for a platform that provides automated voice calling systems for businesses, look no further than our services here at Main Street Contact. We can help you with our powerful web-based platform, fully created to help you send voice and text messages with ease. Call us today for more information about our platform and services.