Our Guide to Using Automated Phone Systems for Customer Support

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When it comes to streamlining operations in your business, automation can change the way your team works. As for your customer support team, integrating automated phone technology like interactive voice response (IVR) can help cut down the time and money used to provide services to your customers.

In essence, this phone solution automatically routes the customer to the right person without a human operator working on this. For this reason, bigger and successful corporations have integrated IVR into their customer experience for a more optimized support flow and communication standard.

If you’re interested in integrating automated phone calls for business, keep reading. In this article, we’ll share with you some major tips on how you can maximize this strategy to boost your business’s customer support experience. Let’s take a look!

Tip #1: Use and Implement IVR Only When It’s Necessary

Nowadays, there’s a growing number of customers who experience having to deal with IVRs when they call businesses and corporations. According to clutch, 71 percent of people say that they encounter these automated phone calls, and with that said, it’s safe to say that businesses implement this even if they don’t have to.

To truly maximize the benefits of IVR, you need to make sure that your business truly needs automation in this part of your support operations. There are different types of IVR that you can integrate, from simple prompts to more advanced services with more functionalities. Decide on it depending on your business operations and goals.

Tip #2: Keep the Menus in Your Automated Phone Systems Straightforward

One major mistake that a lot of businesses make is creating overly complicated IVR menus. It’s a good idea to simplify your options, especially if the majority of your work consists of answering inquiries. Simplifying the menu systems will make it easier for the people that use them. This can even help you keep the costs of your support operations down.

Tip #3: Always Offer an Option to Speak to a Customer Representative

While having an automated phone call for your business can be helpful, some instances require a human agent to assist a customer with their concerns.

For that reason, it’s imperative to offer an option for people to speak to someone reviewing. This way, you can better provide customer support, which is paramount for any business. Having this option will also help you increase your customer satisfaction level, which in the end, leads to more customers.

The Bottom Line: Having an Automated Phone Call for Your Business Benefits Your Support Team and Customers

As mentioned earlier, using automated phone calls for business can definitely help you provide better customer support for your customers. With this, you can decrease your costs, improve the service your company provides, and satisfy a good percentage of your clients.

For this reason, it’s best to work with a company that offers voice and text messaging support systems to help streamline your customer support operations.

How Can We Help You?

Main Street Contact is a powerful, web-based platform that helps clients easily send voice and text messages with ease. We offer our services to nonprofits, religious groups, healthcare establishments, education establishments, real estate businesses, and small businesses.

If you’re looking to incorporate automated phone calls for your business, reach out to us today!