In the past few years, we have seen a rise in the beauty industry. In 2018, salons in the United States earned revenue of 5.24 billion dollars. As the field continuously grows, it’s becoming more obvious that the traditional method of communicating through phone calls isn’t enough anymore. That’s where business text messaging come in.
There are business text messaging platforms that allow salons and spas to manage, send, and get hundreds to thousands of messages every single day.
If you, too, are interested in what a text service for small businesses like salons can do for you, read on as we share some basic info on this topic:
Uses of SMS Services for Spas and Salons
To Manage Scheduling
If you are running a salon, getting scheduled appointments is one of the most important things you need to do. It is, therefore, important that you manage your customer’s schedules well.
SMS services for salons will help you keep track of your customer’s scheduled appointments. It will also notify your customer about their appointments. If a customer can’t make it, you can still let them know through text messaging.
To Reduce Wait Times
Large stores like salons and spas often get very busy. Customers rarely appreciate the long wait they have to undergo to be able to get their services.
To reduce the wait time and to improve customer service, text message scheduling is very useful. You can now prompt your customers to let you know when they will be able to visit your salon or spa for their services.
To Answer FAQs
Text messaging is also useful in answering frequently asked questions. You can quickly send out your response to your customer’s questions through text messaging. This will help you save time and to give your customers their answers immediately.
To Offer Tips
A simple tip can make all the difference. Improve customer service by sending out tips that can solve your customer’s problems and make them happier.
To Send Requests for Reviews
Asking your customers to review you or your business can be the most challenging and difficult task. However, a text message platform can help you send out requests for reviews to your customers. 90% of all customers can be reached through text messaging, making it easier for you to collect reviews.
To Send Discounts and Special Offers
Use texting to send discount coupons. Also, you can use it to send exclusive offers. By doing this, you can encourage existing customers to stay loyal to your salon.
To Update Your Customers About New Services
You can also use these services to send out information about new services or products you are about to launch. This is a great way to keep your customers informed.
Spending time doing administrative work is not the best way to run a business. This is why you need to implement a texting solution that will help you run your business. Now that you know what a text service for a small business can do, go ahead and subscribe to a service.
Main Street Contact can provide you with the best text messaging service for businesses like salons and spas. Try our services now and see the difference it makes to your business!