Appreciation Text Message Templates
Appreciation text messages are a great way to boost engagement and maintain customer loyalty. After all, everyone likes to be acknowledged and valued for their business. Moreover, an appreciation text message is an opportunity to not only remind customers about your brand but also allows you to tie your gratitude to a promotion driving sales in the process.
Key points to consider when crafting an effective appreciation text message include the following:
- Personalise your message to include the customer’s name
- Refer directly to the item they purchased, or the type of interaction being acknowledged
- Include a name or identifier rather than just your business name to make the message more meaningful
How should you go about making your customers feel valued? Consider regular personal contact, an acknowledgement of their recent business, a follow-up on a recent purchase, an anniversary or birthday message, or special consideration with a VIP offer. Here are a few ideas you can use as part of your customer appreciation strategy.
- Hi John! Thank you for being an XYZ Co. customer. If there is anything I can do for you, please don’t hesitate to text me. Rob Wong, Client Services
- Hi Don! Hope you are enjoying your new Lexus. I think you will enjoy reading this article on 2020’s award winning vehicle http://lexusaward.ca. Tom, Sales Mgr
- Hi Sam! Thank you for being a great customer. Use special code SAM for a VIP discount on your next purchase. It’s our way of showing how much we appreciate you.
- Hi Ann! We haven’t seen you in a while and we miss you! Come by for a muffin and we’ll give you a coffee to go with it. Just show LOVEFALL at checkout.
- Happy Holidays Brad! We at ACS thank you for your support. As a special gift to you, we will be adding a Bluetooth mouse with your next order! John, CS Manager
- Hi Jan! Remember motivation is what gets you started, habit is what keeps you going. Join our online classes and keep up your fitness routine. Sara, Gym Trainer
- Hi Donna! We at XYZ Dentistry wish you a very Happy Birthday! We hope you have a joyous day and look forward to seeing you at your next visit.
- Happy 3rd Anniversary Sara! We at Glo Spa love having you as a loyal customer. Enjoy 15% off on your next treatment. Just show GLO3 on your next visit.
- Hi Mike! Thanks for joining our subscriber list. We’ll be sharing our latest menu items and upcoming specials. Look forward to seeing you soon. Don, GR8 Chef
A customer appreciation strategy which includes regular contact via text messaging shows customers they are important to you. Acknowledging your customers leads to better relationships, brand loyalty, customer retention and business growth. Consider text messaging using Main Street Contact‘s SMS platform and don’t overlook this essential business strategy.