5 Voice Broadcast Software Features to Watch Out For

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Voicemail broadcasting, a feature of VoIP telephony, is an affordable solution to boost leads and sales by increasing customer engagement with a small business at the same time. 

A cloud-based voicemail broadcasting software is simple and convenient. All you have to do is link your customer contact details with the application, and it will send out messages that are personalized and high-quality to every person in the contact list instantly.

Here are some important features you need to watch out for if you are thinking of investing in voice broadcast software for yourself.

1) Text-to-Speech

A text-to-speech or TTS feature allows the software to convert texts into spoken words. It will allow you to create a text message or an email and have it converted into audible speech.

Having a voice broadcast software with a built-in text-to-speech option means you can have your message read out in both male and female voices. Having a professional voice read out your message to the recipients will be more engaging and professional.

2) Press 1 Campaigns

A press 1 campaign is a voice broadcast software option that allows you to connect with as many callers as you can as quickly as you can.

For example, you might want to send a message to every person in your contact list to let your customers and potential customers know about the next big sale in a flash sale.

Or, you might want to inform your clients of an urgent issue such as a change in your business hours or a product recall.

Press 1 campaign is a good option if you want to save time by speaking to as many recipients as you can in a short time, usually from a computer.

3) API Support

API support is important if you want to link a voice broadcasting system with other applications.

For instance, you might want to link your system with an online accounting or invoicing application so you can send out invoices and reminders to your customers and clients directly via email.

Invoicing systems usually use email as a channel. You can easily connect your voice broadcast software with your invoicing system, allowing you to send out invoices and reminders via email without losing any sales.


AC-CID stands for Automatic Call-Return CID. With AC-CID, you can monitor your voicemail by connecting the call back number to your call center or second line.

AC-CID will help you know if your customers are actually picking up your messages or not. It will also allow your customer service personnel to rapidly respond to those who have listened to your message.

5) A/B Testing

A/B testing, also known as multivariate testing, is the process of comparing two or more versions of a webpage to determine which version performs better.

With voice broadcasting software, you can use A/B testing to compare your messages to see which message is more effective in engaging your callers.

The easy-to-use interface of most voice broadcast software allows you to easily test out different messages to find the one that is most effective.


Voice broadcast software is a great tool to engage your clients and customers by sending personalized messages to every person on your contact list.

Invest in mass texting services to effectively deliver your messages. At Main Street Contact, we aim to give your brand recognition and drive sales using text and voice messaging. Get in touch with us today to learn more.